Returns & Exchanges Policy

We design Luna Wave pieces to be worn and loved.
If something isn’t quite right, we’re here to help.

At Luna Wave, we want you to love your purchase. If for any reason you're not completely satisfied, we offer easy 14-day returns on eligible items.

You may request a return within 14 days of receiving your order, provided the item meets the conditions below.

Items must be:

• unused and unworn
• in original condition
• returned with original packaging

Returns that do not meet these conditions may not be accepted.

Return Shipping

For change of mind returns, including sizing, colour preference, or style, customers are responsible for return shipping costs.

Luna Wave only covers return shipping if the item is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as Luna Wave cannot be responsible for items lost during return transit.

How to Request a Return

Returns can be requested directly from your order page — no additional forms are required.

To start a return:

1. Log in to your Luna Wave account

2. Go to Orders

3. Select the order you wish to return

4. Click Request Return

5. Select the item(s), reason, and preferred refund option

Once your request is submitted, our team will review and approve the return.

Please do not send items back before receiving confirmation and return instructions from our team.

You can start a return here:

Start a Return

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed within 3–5 business days.

Refunds will be issued to either:

• your original payment method, or
• store credit, depending on your selection during the return request.

Please note that bank processing times may vary and are outside our control.

Original shipping fees are non-refundable, unless the item is faulty, damaged, or incorrect.

Store Credit

Customers may choose to receive store credit instead of a refund.

Store credit is often processed faster and can be used for any future Luna Wave purchase.

Store credit does not expire.

Exchanges

If you would like to exchange an item for a different colour or style, you may request an exchange through the Request Return option in your order page.

Exchanges are subject to product availability at the time the returned item is received.

If the requested item is unavailable, we will offer store credit or a refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits your rights under Australian Consumer Law.

Contact Us

If you have any questions regarding returns or your order, please contact us: order@lunawave.com.au