We accept all major credit cards, PayPal, AfterPay, and other secure payment methods.
Available options will be displayed at checkout.

No, you can check out as a guest.

Creating an account allows you to track orders and manage your details more easily.

If your order has not yet been processed, we may be able to cancel or modify it.
Please contact us as soon as possible at order@lunawave.com.au.

Orders are processed within 1–3 business days.

Once shipped, delivery within Australia typically takes 3–7 business days, depending on your location.

You will receive a shipping confirmation email with tracking details once your order has been dispatched.

If your order has not yet been processed, we may be able to update your delivery address.

Please contact us as soon as possible at order@lunawave.com.au with your order number and the updated address details.

We currently offer shipping within Australia.
International shipping options will be introduced in selected markets as we continue to grow.
Please visit our Shipping Policy page for the most up-to-date information.

Once your order has been shipped, you will receive a confirmation email with a tracking link.

Yes. All Luna Wave pieces are covered by a 14-day warranty for items that arrive damaged or faulty.

If you receive a defective or incorrect item, please request a return within 14 days of delivery, and our team will assist you.

We offer 14-day easy returns on eligible items.

To be eligible for a return:

• Items must be unused and unworn

• Items must be returned in original packaging

• A return request must be submitted within 14 days of delivery

You can start your return directly from your customer account — no forms required.

Simply go to:

Account → Orders → Request Return

Then select:

• the item you wish to return

• the reason for return

• your preferred refund option

Returns must be requested through your order page. We do not process returns via email.

It depends on the reason for return.

If the item is damaged, faulty, or incorrect

We will cover the return shipping.

If you changed your mind or no longer want the item

Customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return transit.

Yes. We offer free exchanges for items of equal value, subject to stock availability.

You can request an exchange through your Order → Request Return page.

If the item you want is unavailable, we will offer a store credit or refund.

Yes — and we highly recommend it.

Choosing store credit allows you to:

• receive your refund faster

• easily select a new item

• avoid waiting for bank processing times

Store credit never expires and can be used on any Luna Wave product.

Once your returned item has been received and inspected, we will process your refund.

Refunds will be issued to your original payment method or as store credit, depending on the option you selected.

Please allow 3–5 business days for the refund to appear in your account after processing.

Returns are started directly from your order page.

1. Log into your Luna Wave account
   
2. Go to Orders
   
3. Select your order
   
4. Click Request return
   
5. Choose the item and reason
   

Our team will review and approve your request shortly.

Most Luna Wave claw clips are designed to hold medium to thick hair comfortably.

Product pages include size information to help you choose the right clip for your hair type.

Yes. Many Luna Wave clips work well with fine or medium hair.

For very fine hair, we recommend choosing smaller clips for a stronger grip.

To keep your pieces looking their best, we recommend:

• Avoid prolonged heat or direct sunlight

• Do not leave them in hot cars

• Store them gently when not in use

With proper care, your Luna Wave accessories are designed to last.

At the moment our collections focus on ready-to-wear designs.

Limited personalised options may be introduced in the future — join our mailing list to stay updated.

Luna Rewards is our loyalty program designed to treat our community! You can join by simply creating an account on our website. It’s 100% free to join, and you’ll instantly earn bonus points just for signing up!

You can earn points by shopping with us, celebrating your birthday, or referring your friends! Click the "Rewards" launcher in the bottom right corner to see all the ways to earn.

Share your unique referral link with your friends! Your friend will receive a $5 discount code for their first order (valid on purchases over $55). Once they complete their order, you’ll instantly receive 500 Luna Points ($5 value) in your account as a thank you!

You can redeem your points for exclusive discount codes or dollar-off coupons. Click the "Rewards" icon in the bottom right corner, log into your account, and choose the reward you'd like to claim before checking out.

When an item is returned and refunded, the points earned from that specific purchase will be automatically deducted from your Luna Points balance.

Yes, you can update your birthday in the rewards panel. To ensure fairness and prevent rewards abuse, your birthday must be entered at least 30 days before the date to receive points for the current calendar year.

No, your Luna Points do not expire! You can take your time, save them up, and use them whenever you’re ready to treat yourself.

You can subscribe by entering your email address in the Join the Wave section at the bottom of our website.

Subscribers receive updates on new drops, exclusive releases, and special offers.

The 365 Loop Recycle Program allows you to return eligible Luna Wave accessories after 365 days and receive a $10 gift card toward your next purchase.

It’s our way of keeping materials out of landfill and closing the loop on everyday accessories.

Learn more here:

https://lunawave.com.au/pages/365-loop-recycle-program

For enquiries related to your order, please contact us at
order@lunawave.com.au.

For all other enquiries, including product information and general questions, please reach out to
enquiries@lunawave.com.au.